Radikal service...???

Radikal Skateboard Trucks

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Heiko Schöller
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Radikal service...???

Post by Heiko Schöller » Mon Feb 20, 2006 10:36 pm

Dear Mark, Jack and Keith

Only that all don´t forget it. I paid in May 2005 nearly 800$ to Radikal and till today I did not receive anything. I want a decision now when I receive my money back.

Thank´s Keith for your email two weeks ago. I waited now again one week for a feedback but....

You have my cc guys sent the money back and we are all happy.

Best regards from Germany

Heiko Schöller
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Post by Keith Hollien » Wed Feb 22, 2006 4:01 am

Heiko,
I talked to Mark this past weekend. He said that somehow your paper work was lost and thought you had been taken care of. He is working on getting your refund to you.

Keith, Team Radikal.

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Post by Heiko Schöller » Wed Feb 22, 2006 9:26 am

Thank you Keith.
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Rip off????

Post by Heiko Schöller » Thu Mar 23, 2006 4:12 pm

Next round. So now over one month is over and today I received my credit card invoice and no credit from Radikal at all. 727.48$ I´m still waiting for....

What can we do? Are you guys want to rip me of? I´m totally pissed off....
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Re: Rip off????

Post by YOYO SHULTZ » Fri Mar 24, 2006 1:24 pm

Heiko Schöller wrote:Next round. So now over one month is over and today I received my credit card invoice and no credit from Radikal at all. 727.48$ I´m still waiting for....

What can we do? Are you guys want to rip me of? I´m totally pissed off....
Lawsuit.......
I can understand your feelings Heiko, that's not professional at all from the Radical dudes!
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Post by Rolf von der Crone » Sun Mar 26, 2006 12:51 am

are you guys still doing business?

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Post by Jani Soderhall » Sun Mar 26, 2006 2:22 pm

I'd be curious to know who has received any orders lately. Or maybe there's been an interruption in production, like last year when they were refining the king pin. Let's try to find out.

They're fine trucks, although expensive, but until something replaces them, there's a need for them.

Jack, what status info can you give us?

/Jani

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Post by Ricky Byrd » Sun Mar 26, 2006 5:42 pm

I understand there has been a hold up in production of axles not trucks. The titanium rod used is hard to come by quickly.

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Radikal axles

Post by Jack Smith » Mon Mar 27, 2006 8:40 am

Sparky, the fellow who actually builds the Radikal Trucks just moved into a new factory, the machines are leveled and ready to run. Five thousand ponds of material were arriving last week. Slalom and downhill axles are being manufactured,as are Talon hangers.

Heiko, I have sent you a PM.

Jack

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Post by Rolf von der Crone » Mon Mar 27, 2006 12:40 pm

Is there anybody who deals with Radikals in Europe ?

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Post by YOYO SHULTZ » Mon Mar 27, 2006 1:36 pm

Rolf von der Crone wrote:Is there anybody how deals with Radikals in Europe ?
I think Heiko TRIED to do so, but unfortunately it just did not work out.......go figure!
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Post by Rolf von der Crone » Tue Mar 28, 2006 10:18 am

I haven't heard from them (no reply to Email) either they are very busy, or not in buisness any more....

please help me find out

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best thing to do

Post by Ramón Königshausen » Tue Mar 28, 2006 10:28 am

Look for signs like this one:

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rmn
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Radikal sales in Europe

Post by Jani Soderhall » Tue Mar 28, 2006 11:05 am

Rolf von der Crone wrote:Is there anybody who deals with Radikals in Europe ?
We import, distribute and sell Radikals, but we haven't received any trucks for a long time. We have customers waiting for the next shipment. If you want a truck and don't want the hassle, we can take care of the hassle for you. However we can't guarantee delivery times (as you can see from the above discussion).

For advice on the product contact Etienne AT debary.nom.fr
For pricing etc see www.ConeRacing.com

/Jani

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Post by Ramón Königshausen » Tue Mar 28, 2006 12:04 pm

huh, Jani,

do you have some 1/2" axles in stock?

I need to space out a Radikal front to 100mm-105mm

rmn
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Enjoy the ride – GOG Slalom & DH Trucks

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Post by Jani Soderhall » Tue Mar 28, 2006 12:53 pm

Ramón Königshausen wrote:Do you have some 1/2" axles in stock?
Sorry, we have virtually no stock at all. At least no front trucks or axles. We're waiting just like everybody else. But at least we have a front position in the queue. :-)

/Jani

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Post by Rolf von der Crone » Tue Mar 28, 2006 1:22 pm

Thanks Jani, can you post here if you have more information about Radikal.

btw, where in France do you live - South, North or middle?
(i will be in the South of France in May and I will be travel through France in August direction Calais)

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Post by Michael Stride » Tue Mar 28, 2006 5:01 pm

We have Radikal 1/2 5/8 3/4 axles IN STOCK
Also Bushings and a rear truck. ALL at THE SAME price as Radikal US.
Add a bit for shipping and you can have the NOW!!!http://www.octanesport.com

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Post by Keith Hollien » Tue Mar 28, 2006 8:09 pm

Rolf,
What email did you use. Jack at radikaljack@yahoo.com and my Keith@KeithHollien.com are the two e-mails to use. Jack does all of the Radikal customer service, but I also try to help any way I can. Jack is very good about answering e-mails. Feel free to contact me if you continue to have problems. Jack is right we do have plenty of trucks and axles are being made.

Jani, last years delay was we also ran out of axles.

I think for anybody to say Radikal is rippping off anybody is a very big mistake. Mark McCree has put hundreds of thousands of dollars into slalom skateboarding in the last few years and has not made a dime. Heiko's problem(and many other people) stems directly from a fired employee. We had no idea how badly that one person messed things up until after they were fired. I personally could not believe that one person could get so many orders wrong. Most of the problems have been taken care of, but Heiko's was one of the bigger mistake. It will be taken care.

Keith, Teams Radikal.

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Post by Steve Collins » Tue Mar 28, 2006 8:23 pm

Keith Hollien wrote:... I personally could not believe that one person could get so many orders wrong...
ah, yes, but she sure was a barrel of laughs there for a bit, eh?

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Post by Donald Campbell » Tue Mar 28, 2006 9:20 pm

to keith,jack,mark

the problem with heiko is,that he is waiting to get a reimbursement for almost 1 year now.
he spoke with you,keith,jack-you promised to take care of the situation.
that has been a few months ago and i remember correctly!!!

heiko is one of the nicest guys around i know he kept his mouth shut for a VERY long time.

i am not trying to tell ANYBODY here the he messed up or whatever.

i DO have high respect for the three persons mentioned above and i WANT you to solve this problem immediately!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


i also think that more than the reimbursement is due,maybe i don't even have to say that.
other guys should ABSOLUTELY stay out of this discussion.you are all destroying this thread and it is absolutely uninteresting who has or who has not or who wants or who wants not.

be fair and stay away from this topic.
if you want to buy or sell trucks,parts,whatever from radikal,start your own topic or contact a salesperson,jack is more than qualified to help you on any question regarding the trucks.


jack,mark,keith:take this as a friendly reminder-nothing else.
i'm stepping in for a VERY GOOD FRIEND,no shit slinging,nothing but friendship.
sometimes friends need to talk open about problems and get them solved ASAP.


heiko deserves the speediest of treatments one can get,he was silent long enough.

as it seems the lovely miss kitty-or whatever her name was-seems also to be the one responsible for the dispute/misunderstanding me and mark had,what a drag!!!

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Post by Michael Stride » Wed Mar 29, 2006 10:05 pm

Donald: Rolf wrote in THIS topic:
Rolf von der Crone

PostMon Mar 27, 2006 11:40 am Reply with quote
Is there anybody who deals with Radikals in Europe ?
_________________
http://www.myboard.ch/

I replied.

As my post says we sell the parts at the same price as Radikal in the US. If someone wants parts, that are in stock then obviousely its good to give them a choice.

I feel for Heiko, BUT, there was a query about truck parts available now.

You have Jacks phone number. Call him. Dont tell me where I can post thanks. If you have a beef, ask the ADMINISTRATOR to move the post to a seperate thread. If you dont expect threads to have lives of their own then deal with it yourself.

As I say, call Jack. Sort it out.

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Post by Donald Campbell » Wed Mar 29, 2006 10:31 pm

what are you referring to,michael?
what?
what does this thread have as a header?
who posted here with his concern about his money?
it was not you,it was not rolf(whoever that is).
as i remember it was heiko with a very specific question to a very specific problem.
this problem does not refer to as radikal is still in business or who has what to sell.

so,as it is,or as it should be,anybody else should stay away from this special topic that heiko has created.

don't you think so too,michael?

i have no beef with anybody here,does it look like i have?

i don't think so

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Post by Michael Stride » Wed Mar 29, 2006 10:36 pm

As I said...threads have lives of their own.

So do I.


I have started another thread to deal with the SPECIFIC enquiry ROLF had.

Call Jack. I got trucks. I got parts. I have dealt with Jack. I did that by calling him, seeing him and dealing with him. Thats all the advice I can give you.

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Post by Wesley Tucker » Wed Mar 29, 2006 10:40 pm

Man, this whole thing is getting really . . . radical.

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Post by Donald Campbell » Wed Mar 29, 2006 10:40 pm

i won't call him
it's heiko's deal
besides that jack might not be able to help on that issue
sparky has to deal with it and make up for miss kitkat whatever.

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Post by Keith Hollien » Thu Mar 30, 2006 1:12 am

I have to say I like Heiko and have been very frustrated by the fact that it has taken so long to get him his money back. I have been talking to Heiko for to long about this. I talked to Mark again tonight and he was suprised again that Heiko had not been taken care of by now.


Donald, could you please e-mail your phone # to Keith@KeithHollien.com. I have a couple of questions.


Keith, Teams Radikal

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Radikal?? Wha happen??

Post by SeanDawkins » Thu Mar 30, 2006 4:28 am

Well, I know it has been frustrating since the Huricanes in FLA and Wildfires/Mudslides and Earthquakes in SoCal.

I myself finally dumped my Radikal DH's after never having ridden then because I couldn't get the right axles for 6 months...

However, this seems like peculiar behavior on Mark and Jack's part with all of this Heiko $$/Delivery business in Europa...and seems like it's gotten a little outta hand.

Mark, Jack -- what gives bruddahs??

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Radikal

Post by Jack Smith » Thu Mar 30, 2006 8:38 am

Just for clarification...

I handle the shipping of the orders, phone calls, email requests and sales. I also do some work on the web site. I do not have access to the financial side of things.

I have contacted the owners of Radikal about this situation. I have also sent a private message to Heiko in an effort to get this matter resolved.

Sparky is finally in a new manufacturing facility. The building he purchased after the earthquake turned out to be right over an enviromental hazard. The CNC machines are in place, leveled and read to spew forth new Radikal products. Five thousand pounds of material was scheduled to arrive last week.

All the best,
Jack Smith
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Toll free 877-723-7587

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Post by Jani Soderhall » Thu Mar 30, 2006 9:19 am

Michael Stride wrote:If you have a beef, ask the ADMINISTRATOR to move the post to a seperate thread. If you dont expect threads to have lives of their own then deal with it yourself.
I intended to do it, but didn't act fast enough. It would have been easy to sort out the "marketing posts" from above, but now it's all a mess, so I'll just leave it.

I hope Heiko's refund is quickly solved.

/Jani

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Post by Heiko Schöller » Fri Mar 31, 2006 12:43 am

I think everything is said at the moment. I believe Keith that he again talked with Mark and we will see what will happen....regards Heiko
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Jack is Back...hopefully

Post by Jack Smith » Sun Apr 09, 2006 11:06 pm

Hello all,

To those of you who are awaiting returned emails, phone calls and/or shipments, I'm hoping to be back up to speed by Monday. I got nailed by the gnarliest flu bug I have ever experienced. Must have picked up from one of kids I coach in pole vaulting at Morro bay High School. Over 120 kids at the school were hit with it.

Thanks for your patience.

All the best,
Jack

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Nothing has changed

Post by Heiko Schöller » Tue Apr 25, 2006 5:27 pm

Yesterday I received again my credid card invoice and no credit from Radikal at all. What is going on???

I paid 11 months ago 800 bucks and still have nothing in my hand. What kind of business is that?

I really need the money or sent me my ordered stuff asap with one extra truck for free!!!!!
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Refund

Post by Jack Smith » Tue Apr 25, 2006 7:18 pm

Heiko,

Please email me, post it here or send me a private message, include the exact amount and I will PayPal you.

Jack

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Post by Heiko Schöller » Wed Apr 26, 2006 4:33 pm

Invoice Number 1197

Amount is 727.45$ paid via cc at the 21.05.2005

My paypal acount is info@seasondistribution.de

Thanks Jack
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Refund

Post by Jack Smith » Wed Apr 26, 2006 5:45 pm

Heiko,

Just sent you the refund via Paypal.

Jack

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Post by Mike Cividino » Wed Apr 26, 2006 8:29 pm

alright!!, everything is alright in the world again!!

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Post by Heiko Schöller » Wed Apr 26, 2006 10:47 pm

Thank you Jack. I just received the money.

If you have in the future some trucks, bushings and axles in stock feel free to contact me...I have some customers that are still interested in Radikal Trucks.

kind regards Heiko
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Post by Ramón Königshausen » Wed Apr 26, 2006 11:03 pm

Applause!

;)

rmn
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Post by Ted Hall » Thu Apr 27, 2006 3:39 am

So are Radikal trucks available? Or will they be at some point in the near future?

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Post by Steve Collins » Thu Apr 27, 2006 7:45 am

Ted Hall wrote:So are Radikal trucks available? Or will they be at some point in the near future?
http://bahne-skateboards.com/slalomtrucks.html

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Post by Ted Hall » Wed May 03, 2006 10:57 pm

They don't seem to have any available -- no reply to e-mail or phone messges. Anyone know of any Radikals available? Is Radikal alive?

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Post by Steve Collins » Thu May 04, 2006 12:23 am

At the Bahne website there is this page:
http://bahne-skateboards.com/slalomtrucks.html
Which links to this page:
http://bahne-skateboards.com/dragonsclaw.html
which has an "order" button at the bottom

That's where I got my Radikal. It shipped fast too.

There is also this page:
http://bahne-skateboards.com/info.html
which yields this phone number and email:
805-462-2712
jack@bahneskateboards.com

My experience has been that Jack always calls back. Try him.

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Post by Nick Chamberlain » Thu May 04, 2006 3:18 am

I left a message last week about my order (just bushings and wheels) and jack hasnt gotten back to me yet, I also sent an email.

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Post by Keith Hollien » Thu May 04, 2006 4:37 am

I know that we have plenty of trucks, but the problem is no axles. Mike is making axles. I am not sure when they will be done.

Jack and I will be in Miss. this weekend for the Luna Slalom Jam.

Keith, Radikal

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Post by Nick Chamberlain » Thu May 04, 2006 8:37 pm

my order shipped out today, Im happy now :)

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